GENERAL TERMS OF USE

Version dated June 1, 2026

ARTICLE 1 - PURPOSE

ANSARA PHARMACARE (hereinafter "ANSARA") publishes and operates a digital platform accessible remotely in SaaS ("Software as a Service") mode, enabling Users to access various digital services, interactive features, exchange spaces, secure document transmission tools, and content accessible online (hereinafter the "Solution"). The Solution is accessible from any Internet browser on a computer, tablet, or mobile device, directly through the interfaces made available by ANSARA or, where applicable, through Partners by means of links, access codes, or partner programs.

The Solution notably enables Users to: (i) transmit, share, or make Content available to Recipients expressly designated by the User, (ii) generate Temporary Access mechanisms, notably through QR Codes or secure links, and (iii) access all Services offered by ANSARA.

The Solution may include certain Artificial Intelligence Features intended to facilitate the use of the Services, the translation of Content, assistance in using the Solution, or certain automated operations related to the operation of the Services.

The Solution is a technical tool for communication, organization, translation, transcription, and information sharing. It is not a medical device, diagnostic device, medical decision-support device, clinical monitoring device, or healthcare management device, and does not replace healthcare professionals.

These General Terms of Use (hereinafter the "TOU") are entered into between ANSARA PHARMACARE, a single-member simplified joint-stock company, registered with the Lille Metropole Trade and Companies Register under number 880 319 454, whose registered office is located at 14 RUE DU VIEUX FAUBOURG, 59800 LILLE (hereinafter "ANSARA"), and any natural person accessing or using the Solution, for personal or professional purposes (hereinafter the "User"). The purpose of these TOU is to define the conditions for access to the Solution and use of the Services, as well as the respective rights and obligations of the Parties in this context.

ARTICLE 2 - DEFINITIONS

For the interpretation and performance of these General Terms of Use, terms beginning with a capital letter, whether used in the singular or plural, shall have the meaning given to them below:

"Subscription": means any paid access plan granting the right to use all or part of the Services, in accordance with the applicable General Terms and Conditions of Sale.

"Temporary Access": means any time-limited access granted through the Solution to a User, a Recipient designated by the User, or any authorized third party, in order to allow the viewing of certain Content or documents, notably by means of a QR Code, a secure link, or any other equivalent mechanism made available by ANSARA.

"Digital Health Notebook": means the space allowing the User to enter, import, organize, retain, view, or share certain information, documents, Content, or Health Data. The information contained therein is declarative and does not constitute a regulated medical record maintained by a healthcare professional or healthcare institution.

"Account": means the personal space created by the User on the Solution, accessible using the User's Identifiers, enabling access to the Services, features, and information associated with the User's use of the Solution.

"General Terms of Use", "TOU": means these contractual terms governing access to and use of the Solution.

"General Terms and Conditions of Sale" or "GTCS": means the contractual terms governing subscription, payment, renewal, termination, and, more generally, the commercial terms applicable to Subscriptions and paid Services offered by ANSARA.

"Content": means all information, documents, data, files, messages, text, images, including Health Data when entered, imported, created, transmitted, or shared by the User through the Solution.

"Recipient designated by the User": means any person to whom the User chooses to transmit, make accessible, or share Content, documents, or Health Data through the Solution, including when the User identifies such person as a healthcare professional.

"Document": means any file, item, supporting document, prescription, test result, report, image, certificate, or any other digital document imported, created, transmitted, shared, or viewed through the Solution.

"Health Data": means any personal data relating to the physical or mental health of a natural person, within the meaning of applicable law.

"DPO": means the person designated by ANSARA to perform the duties of data protection officer, where applicable.

"Artificial Intelligence Features" or "AI Features": means any current or future feature of the Solution relying, in whole or in part, on artificial intelligence technologies, machine learning, automated natural language processing, artificial intelligence models, including generative models, algorithmic or statistical methods, or any other automated process enabling, notably, assistance to the User in using the Solution, transcription, translation, rewording, summarization, structuring, classification, analysis, suggestion, search, content generation, or the execution of automated processing.

"HDS": means the hosting of personal health data subject to the regulatory requirements applicable in France.

"Identifier": means any means of authentication or authorization for access to the Solution or to certain Content, notably a login identifier, password, QR Code, secure link, temporary code, or any other equivalent mechanism.

"Partner": means any third-party natural person or legal entity acting as a commercial partner, referrer, affiliate, or partner organization, or participating in the distribution, referencing, or promotion of the Solution, and that may direct Users to the Solution or offer arrangements including access to all or part of the Services.

"Parties": means ANSARA and the User jointly. Each of them individually is referred to as a "Party".

"QR Code": means any code, secure link, temporary identifier, or equivalent technical mechanism generated through the Solution enabling limited and temporary access to certain Content or information from the Digital Health Notebook selected by the User.

"AI Act": means the applicable European regulation on artificial intelligence in force, as resulting from the European texts adopted for that purpose and any subsequent amendments thereto.

"Authorized Representative": means any natural person authorized to act on behalf of a User by virtue of a legal, regulatory, judicial, contractual provision, or an authorization given by the User concerned, including a holder of parental authority, legal representative, guardian, curator, agent, caregiver, or any other duly authorized person, within the limits of the powers granted to such person.

"GDPR": means Regulation (EU) 2016/679 of April 27, 2016 relating to the protection of natural persons with regard to the processing of personal data.

"Services": means all features, modules, interactive spaces, digital tools, options, content, and services accessible through the Solution, whether free or paid.

"Solution": means the digital platform published and operated by ANSARA, remotely accessible in SaaS mode through an Internet browser, a mobile application, or any other electronic access method made available by ANSARA, together with all of its technical, software, and functional components.

"Authorized Territory": means the territories from which access to the Solution is authorized, as specified in Article 3 of these TOU.

"Traceability": means all technical logging, timestamping, recording, and tracking mechanisms implemented within the Solution in order to retain a history of certain operations performed through the Solution, within the limits of the features actually offered by ANSARA.

"User": means any natural person accessing the Solution or using the Services offered by ANSARA, for personal or professional purposes.

ARTICLE 3 - GEOGRAPHIC ACCESS

3.1. Access principle

The Solution may be accessible from different territories, subject to the User's compliance with the laws and regulations applicable in the country from which the User connects. ANSARA does not guarantee that the Solution is accessible or lawful in all territories.

3.2. Access restrictions

ANSARA reserves the right to restrict, suspend, or refuse, in whole or in part, access to the Solution from certain territories where the provision, access, use, or hosting of the Solution, or the processing of Content or data associated with it, may be contrary to applicable laws, regulations, economic sanctions, or restrictive measures, notably with respect to data protection, information security, export controls, or international sanctions.

The list of territories concerned may be updated at any time by ANSARA in order to take into account changes in applicable legal, regulatory, contractual, or compliance obligations.

3.3. Technical measures

ANSARA may implement reasonable technical measures intended to detect, limit, or block access from restricted territories, notably by means of geolocation tools based on the IP address or any other relevant technical indicator.

The User acknowledges that these measures do not necessarily guarantee absolute blocking, notably where a VPN, proxy, relay server, or any other circumvention method is used.

3.4. Prohibition on circumvention

Access to the Solution from a restricted territory, as well as any attempt to circumvent restrictions implemented by ANSARA, is strictly prohibited. The User agrees not to use the Solution in violation of geographic restrictions or local obligations applicable to the User.

3.5. Consequences

ANSARA may suspend, limit, or terminate any User's access in the event of a violation of this Article, without prejudice to any other right or remedy available to it.

3.6. Local regulations

The User acknowledges that use of the Solution, as well as the collection, viewing, hosting, sharing, or transfer of personal data or Health Data, may be subject to specific regulations depending on the User's country of residence, the country from which the User accesses the Solution, or any other State whose regulations are applicable. It is the User's responsibility to ensure that the User's use of the Solution complies with the laws applicable to the User as well as those applicable to the persons and data concerned. ANSARA does not guarantee that the Solution or all of its features comply with all local regulations applicable in each country. ANSARA may also adapt, limit, or disable certain features of the Solution in order to comply with legal or regulatory obligations applicable in certain territories. The terms relating to the processing of personal data are specified in the Privacy Policy.

ARTICLE 4 - ACCEPTANCE OF THE GENERAL TERMS OF USE

4.1. Acceptance of the TOU

Access to the Solution and use of the Services imply full and complete acceptance of these TOU. The User acknowledges having reviewed the TOU before creating any Account or using the Solution and declares that the User accepts them without reservation. The TOU are accessible at any time from the Solution. ANSARA reserves the right to amend them at any time, notably to take into account legislative, regulatory, case law, technical, or functional developments.

4.2. User capacity

The User represents that the User has the legal capacity to enter into these TOU and to use the Solution in accordance with applicable law. Where the User does not have such capacity or where applicable law requires the involvement of an Authorized Representative, use of the Solution must take place under the conditions set forth in Article 4 bis.

ARTICLE 4 BIS - SPECIAL USES OF THE SOLUTION

4.3. Use on behalf of a third party

Where a User acts on behalf of a third party, notably a minor, a protected person, a person receiving assistance, or any other person whom the User represents or assists, the User warrants that the User has the necessary rights, powers, authorizations, consents, or legal bases.

The Authorized Representative remains solely responsible for the accuracy of the information provided, the Content transmitted, and the actions carried out on behalf of the person concerned. ANSARA has no general obligation to verify the existence, scope, validity, or continued effect of the powers asserted and may not be held liable for the consequences resulting from an inaccurate, incomplete, outdated, or fraudulent statement.

4.4 Use by minors

The Solution is not intended to be used independently by a minor where applicable law requires the prior authorization or involvement of a holder of parental authority, an Authorized Representative, or any person legally authorized to act. Any person creating an Account or using the Solution on behalf of a minor warrants that such person has the necessary authorizations, powers, consents, or legal bases. ANSARA's role is not to verify the User's age, legal capacity, the existence of parental authorization, or the status of the representative asserted. Where ANSARA has serious indications suggesting use contrary to applicable law or likely to infringe the rights or safety of a minor, ANSARA may suspend, restrict, or delete the access concerned and request any supporting documentation reasonably necessary.

The terms governing the processing of minors' data are specified in the Privacy Policy.

4.5 Linked profiles and access management

Where the Solution allows the creation of linked profiles or management spaces grouping several persons, their use is subject to the features actually offered by ANSARA. The User who creates or administers a linked profile warrants having the rights, powers, or authorizations necessary to act on behalf of the person concerned.

Unless expressly authorized by the person concerned, specifically configured in the Solution, or otherwise provided by law, the existence of a family, personal, or professional relationship does not confer any right of access to another User's Content or Health Data.

In the event of a dispute relating to access rights, representation, or the protection of a person concerned, ANSARA may take any reasonable protective measure, notably suspending or restricting the disputed access pending receipt of the necessary supporting documentation.

4.5 Special situations of use

The Solution may be used by persons in situations of vulnerability, international mobility, or by persons accessing the Solution from a State other than the State in which their Account was created.

The Solution remains a technical tool for communication, organization, translation, transcription, and information sharing. It is not intended to provide medical, social, administrative, legal, or insurance-related care or assistance, or to replace competent professionals, institutions, or authorities. The User remains solely responsible for compliance with the regulations applicable to the User's situation, as well as for taking the necessary steps with the competent professionals, organizations, or authorities. In the event of a medical emergency or immediate danger, the User must contact the emergency services with territorial jurisdiction without delay.

The terms relating to the processing of personal data and Health Data in these situations are specified in the Privacy Policy.

ARTICLE 5 - ACCESS CONDITIONS AND TECHNICAL REQUIREMENTS

5.1. Access conditions

Access to the Solution requires the User, under the User's sole responsibility, to have compatible equipment, an up-to-date operating system, a recent Internet browser, a stable Internet connection, and, where applicable, any software or technical configuration necessary to use the Solution.

5.2. User responsibility

The User acknowledges that the quality of access to and proper operation of the Solution may depend on the User's technical environment, equipment, Internet connection, and the third-party services used by the User. It is the User's responsibility to take all appropriate measures to have an environment suitable for use of the Solution.

5.3. Operating limitations

ANSARA may not be held liable for access difficulties, slowdowns, incompatibilities, or malfunctions resulting from unsuitable equipment, insufficient configuration, a defective connection, or any factor outside its reasonable control.

5.4. Technical recommendations

For informational purposes, ANSARA may provide the User with certain technical recommendations, minimum requirements, or recommended configurations in order to optimize use of the Solution. Failure to follow these recommendations may affect some or all features of the Solution.

ARTICLE 6 - ACCOUNT CREATION AND REGISTRATION

6.1. Account creation

Access to all or part of the Services may require the User to first create a personal Account, in accordance with the procedures indicated on the Solution.

The Account may be created directly by the User, or through a link, access code, invitation, or any activation mechanism provided by ANSARA, including, where applicable, as part of an offer or program established with a Partner.

6.2. Accuracy of information

When registering, the User agrees to provide accurate, complete, truthful, and up-to-date information and to keep such information up to date throughout the period of use of the Solution.

6.3. Confidentiality of Identifiers

Access to the Account is strictly personal. Identifiers are confidential and may not be disclosed, assigned, loaned, or shared with third parties, except where expressly authorized by ANSARA.

The User remains solely responsible for safeguarding and maintaining the confidentiality of the User's Identifiers and for any activity carried out from the User's Account.

6.4. Account security

The User agrees to inform ANSARA without delay in the event of loss, disclosure, or unauthorized use of the User's Identifiers, suspected fraudulent access to the User's Account, or any security incident known to the User.

6.5. Suspension or deletion of the Account

ANSARA reserves the right to refuse a registration, suspend all or part of access to the Solution, or delete an Account in the event of non-compliance with these TOU, fraudulent, abusive, or unlawful use of the Solution, inaccurate, incomplete, or misleading information, infringement of the rights of ANSARA, other Users, or third parties, or, more generally, any conduct likely to impair the operation, integrity, security, or compliance of the Solution. ANSARA may also immediately suspend access without prior notice where it identifies a reasonable risk that the security of the Solution, Accounts, Content, Health Data, or Users' rights may be compromised, or where such measure is necessary to comply with a legal or regulatory obligation.

6.6. Access through a Partner

Where access to the Solution is offered as part of an offer, program, or relationship involving a Partner, the User acknowledges that the User's use of the Solution remains exclusively governed by these TOU entered into with ANSARA. The Partner acts according to its own role, notably as a referrer, distributor, integrator, or commercial intermediary, without being a party to these TOU, unless expressly provided otherwise by contract. A Partner's involvement does not, by itself, create any agency, representation, warranty, certification, or joint and several liability relationship between ANSARA and that Partner. The User acknowledges that the Partner may apply its own contractual terms, privacy policies, or procedures, which remain separate from those of ANSARA and are the Partner's sole responsibility.

ARTICLE 7 - OBLIGATIONS OF THE PARTIES

7.1. User obligations

The User agrees to use the Solution in accordance with these TOU, applicable laws and regulations, and the rights of third parties.

The User notably agrees to:

• provide accurate, complete, and up-to-date information;
• when entering, importing, transmitting, or sharing information concerning a third party, warrant that the User has the necessary rights, authorizations, consents, or legal bases;
• maintain the confidentiality of the User's Identifiers and any means of access to the User's Account;
• use the Solution in accordance with its intended purpose, its features, and these TOU;
• enter, transmit, or share only information necessary for use of the Solution and appropriate to the intended purpose;
• not compromise the security, integrity, or proper operation of the Solution;
• not infringe the intellectual property rights of ANSARA or third parties;
• not use the Solution for fraudulent, unlawful, defamatory, abusive purposes or purposes contrary to public policy;
• not introduce any virus, malicious code, or other element likely to impair the Solution;
• not circumvent the security or authentication measures implemented;
• not engage in scraping, automated extraction, reverse engineering, decompilation, or unauthorized analysis;
• report without delay to ANSARA any anomaly, security vulnerability, unauthorized access, or incident of which the User becomes aware and refrain from exploiting it or facilitating its exploitation;
• not divert the Solution from its intended purpose or from the features made available by ANSARA, with any use outside the intended purposes occurring under the User's sole responsibility.

7.2. ANSARA's obligations

ANSARA agrees to use reasonable means to ensure the accessibility, proper operation, general security, and evolution of the Solution.

ANSARA may perform any maintenance, correction, update, or technical development operation necessary to maintain or improve the Solution. It may also temporarily suspend all or part of access to the Solution for reasons of maintenance, security, risk prevention, use that does not comply with these TOU, or in order to comply with a legal or regulatory obligation.

Where ANSARA becomes aware of Content that is manifestly unlawful, fraudulent, dangerous, abusive, or infringes the rights, security, confidentiality, or dignity of a User or third party, ANSARA may, within the limits provided by applicable law, suspend access to such Content, make it temporarily unavailable, remove it, or take any other protective measure it deems reasonably necessary.

ARTICLE 8 - EXCHANGE SPACES, DOCUMENT TRANSMISSION, AND INFORMATION SHARING

8.1. Exchange features

The Solution may allow Users to exchange messages, transmit documents, or share certain Content by means of dedicated features, notably through a QR Code, secure link, invitation, or any other Temporary Access mechanism made available by ANSARA.

8.2. User responsibility

The User remains solely responsible for:

• the Content the User transmits, publishes, shares, or makes accessible through the Solution;
• the accuracy, lawfulness, and relevance of the Content the User makes available;
• the choice of recipients to whom the User authorizes access;
• the User's use of QR Codes, secure links, or temporary access;
• the consequences resulting from a recipient error, mishandling, voluntary or involuntary disclosure, or access granted by the User to a third party.
• the choice of recipients to whom the User authorizes access, including when the User identifies them as healthcare professionals or as any other designated Recipient;
• the management, transmission, and, where this feature is available, revocation of the QR Codes, secure links, or other Temporary Access mechanisms generated by the User.

Unless a specific feature expressly provides otherwise, ANSARA does not verify the identity, qualifications, authorization to practice, or professional status of the persons with whom the User chooses to share Content and makes no recommendation regarding them.

Any access made by means of a QR Code, secure link, or any other Temporary Access mechanism is deemed to have been authorized by the User who generated or communicated it, except in the event of a malfunction attributable to ANSARA or proof of fraudulent access not attributable to the User.

The generation, transmission, opening, or viewing of a QR Code, secure link, or Temporary Access mechanism does not constitute evidence that the Content to which it provides access has been read, understood, validated, or taken into account.

8.3. Partners and authorized third parties

Where access is communicated to a Partner or any other authorized third party, that party remains solely responsible for its use of the Content viewed, its retention and use of such Content, and, where applicable, any decisions, analyses, or actions it derives from such Content in the context of its own professional or contractual obligations.

8.4. ANSARA's role

ANSARA acts exclusively as the technical provider of the Solution. It does not participate in exchanges between Users or between Users and designated Recipients, does not systematically monitor Content transmitted through the Solution, and does not guarantee its accuracy, authenticity, completeness, lawfulness, relevance, or suitability for the use that Users or third parties intend to make of it.

Any processing, reuse, retention, disclosure, or transmission of Content carried out by Users or third parties after its export, download, printing, screenshot, copying, or transmission outside the Solution is beyond ANSARA's control and is the sole responsibility of the persons carrying out such actions.

Unless a feature expressly provided for that purpose applies, the Solution is not intended to constitute a legal archiving system, an evidentiary preservation system, a regulated medical record, or a system for certifying the information it contains.

ANSARA does not systematically verify the authenticity, validity, compliance, or admissibility of documents or Content imported, transmitted, or shared through the Solution. The presence of Content in the Solution does not constitute validation, certification, or approval of its legal, administrative, medical, or evidentiary value.

Where the Solution allows a User to share Content with a designated Recipient, including a healthcare professional or third-party organization, such sharing occurs solely at the User's initiative. ANSARA does not participate in the analysis, decision, or follow-up actions relating to the information so transmitted.

Where the Solution allows a healthcare professional to communicate information or recommendations through the Solution, such information or recommendations are issued under the sole responsibility of their author. ANSARA acts exclusively as a technical provider and does not provide any medical opinion, diagnosis, prescription, or health recommendation. Translation, transcription, or rewording features may contain errors or approximations and do not relieve Users of the need to perform appropriate checks where the situation requires it.

8.5. Security measures

ANSARA may limit, suspend, revoke, or disable any temporary access, QR Code, or secure link where it deems such action necessary to preserve the security, integrity, or proper operation of the Solution, notably in the event of suspected fraudulent use, a security compromise, or non-compliance with these TOU.

ARTICLE 9 - LIABILITY

9.1. ANSARA's role

ANSARA acts exclusively as a technical provider making available digital infrastructure enabling access to the Services, the exchange of Content, the transmission of documents, and the management of secure access.

As of the date of these TOU, the Solution is not intended to constitute a medical device within the meaning of applicable law, unless expressly stated otherwise to Users.

ANSARA does not participate in the relationship between the User and the Recipients designated by the User or any other third party. It does not engage in any medical, paramedical, or pharmaceutical activity and does not provide any diagnostic, care, treatment, telemedicine, telecare, tele-expertise, or medical decision-support service.

ANSARA does not guarantee any particular result arising from use of the Solution, notably with respect to communication, understanding, organization, coordination, quality of exchanges, or care. The Solution is a technical assistance tool and in no event replaces the judgment or decisions of competent professionals.

9.2. Obligation of means

ANSARA implements the technical and organizational means reasonably necessary to ensure the availability, security, confidentiality, and general proper operation of the Solution.

Given the characteristics of electronic communications networks, cloud infrastructure, third-party services, and the contingencies inherent in the digital environment, ANSARA is subject to an obligation of means and cannot guarantee continuous operation free from interruption, incident, anomaly, or unavailability.

Despite the security measures implemented, ANSARA cannot guarantee absolute security or the complete absence of intrusion, unauthorized access, compromise, alteration of data, or any other security incident.

9.3. Exclusions of liability

Subject to applicable mandatory legal provisions, ANSARA may not be held liable for damages resulting notably from:

• use of the Solution that does not comply with these TOU or its intended purpose;
• a handling error, negligence, breach, or conduct attributable to the User or a third party;
• technical incompatibility, improper configuration, or an unsuitable hardware, software, or network environment;
• access, sharing, or disclosure resulting from the User's voluntary or involuntary transmission of a QR Code, secure link, Identifier, or Temporary Access mechanism;
• unavailability, failure, modification, interruption, or deletion attributable to a communications network, hosting provider, cloud provider, service provider, interface, API, artificial intelligence model, connector, or any other third-party service beyond ANSARA's reasonable control;
• incompatibility or lack of interoperability between the Solution and any third-party software, hardware, browser, device, service, or technical environment.

9.4. Indirect damages

Subject to applicable mandatory legal provisions, ANSARA may not be held liable for indirect, intangible, or consequential damages, including:

• loss of business operations;
• loss of revenue;
• loss of profit;
• loss of opportunity;
• loss or alteration of data;
• commercial harm;
• harm to image;
• damage to reputation.

9.5. Partners and third parties

Any analyses, recommendations, decisions, actions, omissions, or content originating from Partners or any other third party acting through the Solution are their sole responsibility.

The User acknowledges that ANSARA does not control the validity, accuracy, or appropriateness of content, opinions, or decisions issued by such third parties.

9.6. Legal limitation

The limitations and exclusions set forth in this Article apply to the extent permitted by applicable law. They may not exclude or limit ANSARA's liability in the event of gross negligence, willful misconduct, or where the law prohibits such limitation.

ARTICLE 10 - FORCE MAJEURE

ANSARA may not be held liable for any delay, non-performance, or partial performance of its obligations under these TOU where such delay or non-performance results from an event reasonably beyond its control and preventing the normal performance of its obligations.

A force majeure event or similar event includes, notably, any event that is unforeseeable, unavoidable, or beyond ANSARA's reasonable control, including, without limitation: natural disasters, fires, floods, pandemics, health crises, armed conflicts, terrorist acts, riots or civil unrest, internal or external strikes, failure or interruption of telecommunications networks, the Internet, electricity, or cloud services, unavailability of technical infrastructure, hosting providers, or third-party service providers, cyberattacks, hacking, denial-of-service attacks, or the distribution of malicious software, government decisions, regulatory restrictions, international sanctions, or administrative measures affecting operation of the Solution, or more generally any event beyond ANSARA's reasonable control making performance of its obligations impossible or significantly more difficult.

In such a situation, the affected obligations will be suspended for the entire duration of the event concerned.

ANSARA will use reasonable efforts to inform Users as soon as practicable of the occurrence of a force majeure event affecting access to or operation of the Solution.

If the force majeure event continues for more than thirty (30) consecutive days, or for any other period that makes normal continued operation of the Solution or use of the Services impossible, ANSARA may suspend or terminate all or part of the Services concerned. The User may also cease using the Solution and request closure of the User's Account in accordance with the procedures set forth in these TOU and, where applicable, the applicable General Terms and Conditions of Sale.

The suspension, limitation, or termination of the Services in such circumstances shall not give rise to any liability, penalty, or compensation on either side, subject to applicable mandatory legal provisions.

ARTICLE 11 - INTELLECTUAL PROPERTY

11.1. ANSARA's intellectual property rights

The User acknowledges that the Solution, together with all of its components, features, content, technical, graphic, visual, audio, and textual elements, software, databases, interfaces, distinctive signs, trademarks, logos, names, documentation, architectures, and, more generally, all elements comprising or integrated into the Solution, are the exclusive property of ANSARA and/or its licensors.

Except for Content and Data belonging to Users or third parties, no intellectual property rights are transferred to the User under these TOU.

Any unauthorized reproduction, representation, distribution, extraction, reuse, adaptation, modification, translation, commercialization, exploitation, making available, communication to the public, or use of all or part of the Solution or its components, by any means and in any form whatsoever, is strictly prohibited without ANSARA's prior written authorization.

In particular, the User is prohibited from:

• Extracting, copying, or reusing all or any substantial part of the Solution, its databases, or its content;
• Carrying out any scraping, crawling, harvesting, or automated data extraction operation;
• Reproducing, distributing, commercializing, or making the Solution available for the benefit of third parties;
• Modifying, adapting, disassembling, decompiling, reverse engineering, or attempting to access the source code of the Solution, except where otherwise required by mandatory law;
• Creating derivative works from all or part of the Solution;
• Using ANSARA's trademarks, logos, distinctive signs, or visual elements without prior written authorization.

Acceptance of these TOU constitutes the User's acknowledgment of ANSARA's intellectual property rights and the User's commitment to respect them. Any unauthorized use of the Solution or any protected element belonging to ANSARA may give rise to any appropriate action or proceedings.

11.2. License to use the Solution

Subject to compliance with these TOU and, where applicable, the applicable General Terms and Conditions of Sale, ANSARA grants the User a personal, limited, non-exclusive, revocable, non-assignable, and non-transferable license allowing the User to access and use the Solution solely for the User's personal needs or internal professional needs, for the authorized period of use of the Services and only within the Authorized Territories within the meaning of Article 3 of these TOU.

This license is strictly limited to:

• Access to the Solution in SaaS mode through the Internet;
• Use of the features offered by ANSARA in accordance with their intended purpose;
• And use in compliance with these TOU.

The license to use the Solution is granted exclusively to allow the User to use the Solution under the conditions established by ANSARA.

The User is prohibited, in particular, from:

• Granting a sublicense;
• Allowing third parties to access the Solution outside the cases expressly authorized;
• Commercializing, renting, assigning, or distributing all or part of the Solution;
• Or using the Solution for purposes other than those expressly authorized by these TOU.

Any use of the Solution that does not comply with these TOU or exceeds the rights granted under this license may result in suspension or deletion of the User's Account, without prejudice to any legal proceedings that ANSARA may bring.

11.3. User Content

The content, information, documents, data, files, messages, images, and elements entered, imported, created, stored, or shared by the User through the Solution remain, subject to the rights of third parties, the exclusive property of their author or lawful owner.

The User warrants that the User has all rights, authorizations, and legal bases necessary to use, transmit, store, or share such content through the Solution and warrants that such content does not infringe the rights of third parties or applicable legal or regulatory provisions.

In order to enable performance of the Services, operation of the Solution, and provision of the features requested by the User, the User grants ANSARA a limited, non-exclusive, non-transferable authorization (except to technical subcontractors involved in operating the Services), free of charge and strictly limited to the period necessary to provide the Services.

This authorization allows ANSARA solely to:

• host and store the content;
• technically reproduce it where necessary for operation of the Solution;
• transmit it to recipients designated by the User;
• perform the technical operations necessary for its processing, security, backup, display, indexing, or restoration;
• perform the features requested by the User, including translation, sharing, automation, or assistance features integrated into the Solution.

This authorization is strictly limited to the needs of operation, maintenance, security, and technical improvement of the Solution. It does not transfer any intellectual property rights to ANSARA.

ANSARA shall not use the User's content for commercial, advertising, marketing, artificial intelligence model training, or product development purposes, except with the User's prior, specific, and express consent or where otherwise required by law.

Where the content includes personal data or Health Data, its processing is governed by the Privacy Policy and the applicable data protection commitments.

ANSARA acquires no ownership rights in the User's content under these TOU.

ARTICLE 12 - PERSONAL DATA AND HEALTH DATA

In connection with use of the Solution, ANSARA may process personal data and, where applicable, Health Data in accordance with applicable law. The terms relating to the processing carried out, the purposes pursued, the applicable legal bases, the categories of data collected, the recipients of the data, retention periods, security measures, any international transfers, subcontractors involved in the processing, and the rights of the data subjects are described in the Privacy Policy accessible from the Solution and forming an integral part of the contractual documentation. In the event of a conflict between these TOU and the Privacy Policy concerning the processing of personal data or Health Data, the provisions of the Privacy Policy shall prevail solely with respect to the provisions concerned.

Use of certain features of the Solution may require the collection or processing of Health Data. The User remains responsible for ensuring that the User has the necessary rights, authorizations, consents, or legal bases when transmitting or making such data accessible.

The Solution is exclusively a technical tool enabling information and Health Data to be prepared, organized, retained, shared, or communicated. The information contained in it is entered, imported, or shared under the responsibility of its authors.

ANSARA does not systematically verify the accuracy, authenticity, completeness, currency, or relevance of the information, documents, or Health Data present in the Solution and does not exercise any medical, pharmaceutical, or clinical control over such information.

The presence of information or Health Data in the Solution never relieves the User of the need to consult a healthcare professional when the User's condition requires it or to communicate directly to the professionals concerned any information the User considers useful for the User's care.

ARTICLE 13 - ARTIFICIAL INTELLIGENCE FEATURES

13.1. Artificial Intelligence Features

The Solution may include Artificial Intelligence Features intended, notably, to assist Users in using the Services, automate certain processing, or enable the translation, transcription, rewording, structuring, classification, summarization, or generation of Content. These features may be developed by ANSARA or rely on services provided by third-party technology providers selected by ANSARA. ANSARA operates these features in accordance with applicable law, notably Regulation (EU) 2024/1689 on artificial intelligence, to the extent that it applies to the processing concerned. The AI Features may evolve in order to take into account technological, regulatory, security, or operational developments. ANSARA reserves the right to modify, limit, suspend, or withdraw them where necessary.

13.2. Limitations of automated features

The AI Features are provided exclusively as technical assistance.

Content, translations, transcriptions, rewordings, summaries, suggestions, guided pathways, or any other automatically generated output may contain errors, approximations, omissions, biases, or inaccuracies and may not necessarily reproduce the information initially communicated in a complete or faithful manner.

These features do not constitute medical advice, a diagnosis, a prescription, clinical validation, or medical decision support and never replace the judgment of a healthcare professional.

Users remain solely responsible for verifying important information before any use or decision based on the results produced by these features.

13.3. Reporting malfunctions

The User is invited to report to ANSARA, as soon as practicable, any manifest error or malfunction affecting an AI Feature or automated processing, in order to allow its analysis and, where reasonably possible, the implementation of corrective measures or improvements to the Solution.

ARTICLE 14 - AMENDMENT OF THE TOU AND EVOLUTION OF THE SOLUTION

ANSARA reserves the right to evolve the Solution, the Services, their features, modules, interfaces, or terms of use in order to take into account, notably, technical, technological, operational, commercial, regulatory, or security developments or the needs of its Users.

Accordingly, ANSARA may notably add, modify, limit, suspend, or remove all or part of the features or Services offered. Certain features may be reserved for certain categories of Users or be subject to specific access or use conditions.

Certain features may be offered on an experimental, pilot, or beta basis. They may evolve rapidly, be modified, suspended, or withdrawn at any time, and may not provide the same level of stability, availability, or performance as features that have been fully deployed.

The display within the Solution of a feature, module, interface, or Service that has not yet been activated or made accessible does not constitute a commitment to make it available or a guarantee as to its content, scope, deployment date, or future availability.

ANSARA reserves the right to amend, supplement, or update these TOU at any time, notably in order to:

• adapt the TOU to changes in the Solution or the Services;
• take into account technical, technological, functional, or commercial developments;
• comply with any legislative, regulatory, case law, or administrative development;
• ensure the security, compliance, or proper operation of the Solution.

The applicable version of the TOU is the version accessible on the Solution on the date it is used by the User.

In the event of a material amendment to these TOU, ANSARA will inform Users by any appropriate means, notably by notification on the Solution, email, or a message when logging into the Account.

Where applicable law requires it or where the amendment materially affects Users' rights or obligations, ANSARA may request renewed acceptance of these TOU.

Subject to applicable mandatory provisions, continued use of the Solution after the amended TOU take effect constitutes acceptance thereof.

ARTICLE 15 - GENERAL PROVISIONS

In the event of a conflict among several applicable contractual documents, the specific terms entered into with the User shall prevail over the General Terms and Conditions of Sale, which shall prevail over these TOU. The provisions of the Privacy Policy shall prevail solely with respect to matters relating to the processing of personal data and Health Data.

The Traceability mechanisms implemented within the Solution are primarily intended to ensure the proper operation of the Solution, its security and compliance, incident management, and the protection of Users.

Unless otherwise required by law or contractual commitment, ANSARA does not guarantee retention of Content, documents, histories, or data beyond the periods necessary for operation of the Solution. It is the User's responsibility to retain any copy of information, documents, or Content the User considers necessary.

The provisions of these TOU that, by their nature, are intended to remain effective after they cease to apply, notably those relating to intellectual property, confidentiality, data protection, liability, limitations of liability, governing law, and dispute resolution, shall remain applicable after closure of the Account or cessation of use of the Solution.

These TOU may be translated into other languages as a courtesy or for informational purposes. In the event of any conflict, ambiguity, or difference in interpretation between the French version and a translated version, the French version shall prevail, subject to applicable mandatory provisions.

These TOU, together with the General Terms and Conditions of Sale where applicable, the Privacy Policy, and, where applicable, the specific terms entered into between the Parties, constitute the entire agreement between ANSARA and the User concerning use of the Solution.

The Parties acknowledge that these TOU shall not be interpreted as creating between them a company, joint venture, agency, representation, employment relationship, or any other relationship involving a relationship of subordination or affectio societatis.

ANSARA's failure, at any given time, to invoke any provision of these TOU shall not be interpreted as a waiver of its right to invoke such provision subsequently.

If any provision of these TOU is declared null, invalid, inapplicable, or unenforceable pursuant to a legal or regulatory provision or a final court decision, such provision shall be deemed unwritten without affecting the validity of the other provisions, which shall remain fully applicable.

The titles of the Articles and sections are inserted solely to facilitate reading of these TOU and do not affect their interpretation or scope.

The fact that a provision of these TOU is inapplicable in a country or territory or with respect to a particular User shall not affect its applicability in other cases permitted by applicable law.

ARTICLE 16 - MEDIATION AND AMICABLE DISPUTE RESOLUTION

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, ANSARA offers Users acting as consumers a consumer mediation mechanism. If a complaint submitted directly to ANSARA is unsuccessful, the consumer User may refer the matter, free of charge, to the competent mediator whose contact details are accessible from the Solution.

Users residing in the European Union may also use the European Commission's online dispute resolution (ODR) platform, accessible at the following address: https://ec.europa.eu/consumers/odr.

ARTICLE 17 - GOVERNING LAW AND DISPUTE RESOLUTION

These TOU are governed by and interpreted in accordance with French law.

However, where the User acts as a consumer within the meaning of the regulations applicable in the User's country of habitual residence, locally applicable mandatory consumer protection provisions shall remain applicable where they cannot be contractually excluded.

In the event of a dispute relating to the validity, interpretation, performance, non-performance, or termination of these TOU, the Parties agree first to seek an amicable solution.

The User may submit any complaint to ANSARA using the contact details provided on the Solution or in these TOU.

If no amicable resolution is reached within a reasonable period from written notice of the dispute by either Party, the dispute may be brought before the competent courts in accordance with the applicable jurisdictional rules.

Where the User acts as a consumer, the User may bring proceedings either before the competent courts of the User's place of habitual residence or before the competent French courts in accordance with applicable law.

Where the dispute concerns a User acting for professional purposes, a Professional Partner, a Partner, or any person who does not qualify as a consumer, express jurisdiction is granted to the competent courts within the jurisdiction of ANSARA's registered office, including in interim proceedings, in cases involving multiple defendants, or in third-party proceedings.

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