Getting started with Ansara

Retrouvez les réponses essentielles pour découvrir Ansara, créer votre accès et commencer à utiliser l’application.

What is Ansara and what is the app for?

Ansara is a web app designed mainly for travelers. It helps you prepare your information and requests before speaking with a healthcare professional, keep a multilingual health record and communicate in a secure multilingual discussion space. Ansara does not replace a healthcare professional and does not provide diagnoses, prescriptions, or personalized medical advice.

Do I need to install an app on my phone?

No. Ansara is a web app accessed through a browser. It is optimized for Chrome. You can also create a shortcut to Ansara on your phone’s home screen.

Can I use Ansara without an internet connection?

No. Ansara currently requires an internet connection. If you expect to have no connection when meeting a healthcare professional, prepare your sharing key in advance, save a screenshot of the QR code and make a note of the associated security code.

Which languages can I use Ansara in?

Ansara is available in French, English, Spanish, Portuguese and Italian. In the discussion space, the patient and healthcare professional can each choose their language and change it during the conversation.

Does Ansara replace a doctor, pharmacist or insurance?

No. Ansara is a tool for preparation, organization and communication. It does not replace a healthcare professional, public or private health insurance, or travel insurance. An Ansara subscription only covers access to Ansara services; consultations, care, and medications remain separate.

Can Ansarabot diagnose me or recommend a treatment?

No. Ansarabot only helps structure and prepare a request. It does not make diagnoses, prescribe treatments, or provide personalized medical recommendations.

Can Ansara find a healthcare professional for me?

No, not at present. Ansara does not automatically connect patients with healthcare professionals. You must already be in contact with a professional and show them your sharing key or QR code.

Is Ansara an emergency service?

No. Ansara does not contact emergency services and does not replace an emergency service. You can prepare information or use the discussion space directly with the healthcare professional who is with you, but Ansara does not trigger emergency care.

How do I contact Ansara support?

For a technical problem or a question about using the app, describe the issue using our contact form. Do not include health data or other sensitive information in your message.

Still need help?

Our team is here to help.