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Getting started with Ansara
Getting started and general use
My account and family
Sign-in, profile, and family member management
Subscription and payment
Subscriptions, licenses, payments, and partner codes
My health record
Health information, documents, and photos
My requests and AnsaraBot
Creating, tracking, and managing your requests
Sharing with a healthcare professional
Sharing keys, QR codes, and healthcare professional access
Discussion and translation
Communication, translation, and using the Discussion Space
Security and privacy
Data protection, sharing, and control
Frequently Asked Questions
What is Ansara?
| Ansara is a multilingual web app designed mainly for travelers to prepare their health information and needs, present them to a healthcare professional and make communication easier despite language barriers. |
How does Ansara help me when I am abroad?
| Before you travel, you can prepare your health record and requests. While you are away, you choose what you want to share and use a discussion space translated into the healthcare professional’s language. |
Does Ansara replace a doctor or pharmacist?
| No. Ansara helps with preparation and communication. Diagnosis, medical decisions and treatments remain the responsibility of healthcare professionals. |
Is Ansara an insurance service?
| No. Ansara does not cover consultations, care, or medications. It may be offered by partners such as insurers, but it remains a separate service. |
Is my health data secure?
| Health data is encrypted and hosted in an HDS-certified environment. Members of the Ansara team do not have access to the content of your health data. |
Can my insurer or employer see my data?
| No. Even if a partner pays for your access, your health data remains under your control and is not sent to that partner by Ansara. |
Can I use Ansara for my children or someone under my guardianship?
| Yes. You can create a family profile and, where necessary, share that profile with other responsible adults. |
Do I need to download an app?
| No. Ansara works in a browser and is optimized for Chrome. You can create a shortcut on your phone’s home screen. |
Which languages is Ansara available in?
| Ansara is available in French, English, Spanish, Portuguese and Italian. The patient and healthcare professional can change language during the discussion. |
Can Ansara find a healthcare professional for me?
| No, not at present. Ansara makes it easier to communicate with a healthcare professional you have already met or contacted. |