My requests and AnsaraBot

Retrouvez comment préparer, enregistrer, consulter et suivre vos demandes dans Ansarabot.

How do I prepare a new request with Ansarabot?

Open “New request” from the central + button or the home page. Select the relevant profile, enter what you need, then choose the suggested pathway. Answer the questions and, if needed, add documents or photos. The request is only saved permanently at the end of the pathway.

Can I prepare several requests for several people at the same time?

An Ansarabot session is for one profile at a time. You can create several requests for that profile. To prepare requests for someone else, leave the session and start a new session with the relevant profile.

What happens if I leave a request before I finish it?

The unfinished request is deleted and cannot be resumed later. If you want to create it again, you will need to restart the pathway from the beginning.

Can I edit a request that has already been saved?

No. A saved request cannot be edited. If any information is incorrect, create a new request of the same type, then delete the old one if it is not linked to any sharing key.

How do I find my previous requests?

Use “View my requests” from the central + menu. Your history is shown in two tabs: “In progress” and “Processed”. Correctly saved requests remain available there according to your subscription’s retention rules.

Can I move a completed request back to ongoing?

Yes. Open the request in the “Processed” tab and select “Mark as in progress”. It can then appear again among the requests available to select for a sharing key.

I cannot find a pathway that matches what I need. What should I do?

You can rephrase what you need or use the free-form pathway “I can’t find what I’m looking for”. This pathway does not use a questionnaire, but lets you add photos or documents before explaining your need directly to the healthcare professional in the discussion space.

Still need help?

Our team is here to help.