Mon compte et mon abonnement

Gérez votre connexion, votre mot de passe, votre profil et les principales questions liées à votre abonnement.

What Ansara plans are available?

Ansara currently has three plans: Health Passport for the multilingual health record and document storage; Ansara Move for Ansarabot and the discussion space; and Replay for archiving data between periods of use. The exact subscription rules may depend on the purchase channel or a partner.

When does my subscription start if I am preparing for a trip?

Free early access starts one month before your departure date and gives you access to the features included in your chosen plan. The paid period starts on the day of departure.

Does my subscription renew automatically?

For a direct subscription, renewal is automatic and Ansara notifies you in advance. Some plans provided by partners may follow different terms.

What happens if I cancel my subscription?

Canceling stops automatic renewal. You keep access to the features until the end of the period you have already paid for.

What happens to my data when my subscription ends?

At the end of your subscription, your data is kept for 30 days under the end-of-service rules. During this period, you can, for example, take out a new subscription or subscribe to Replay. If you do not renew or archive your data, the account and data are permanently deleted after the 30 days.

What is Replay for?

Replay lets you archive data for one year between periods of use. One Replay license covers one adult profile and the child profiles linked to it. During Replay, the data remains archived but cannot be viewed unless you take out a subscription again; however, it can still be deleted at any time.

My partner code is not working. What should I do?

Partner codes may have their own validity period and conditions set by the partner providing them. If your code is rejected or invalid, contact the partner who gave it to you first.

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